After-Market Support Specialist

Are you looking to advance your career with a fast-growing organization? Viking Plastic Packaging, Inc. can provide you with an excellent career opportunity.

An industry leader since 1967, Viking Plastic Packaging is a full-service distributor of packaging products. We offer the finest in flexible packaging equipment, materials, parts, service, and training.

After-Market Support Specialist Position Overview

Our After Market Support Specialist works directly with our customers on both their parts and service needs. This position will be involved in many facets of our business on a daily basis. Working directly with our customers, sales representatives, manufacturers, technicians, and customer service team to meet the needs of our growing customer base. With the diversity of responsibilities within this role, it will provide you with great experience in many different areas of sales, customer service, technical support and sourcing. The right individual will have an excellent opportunity to excel and grow within our organization. We have a high track record of promoting from within.

Role Responsibilities

  • Service existing accounts and establish new accounts
  • Build rapport and establish long term relationships with customer base
  • Provide accurate price quotes in a timely manner to our customers
  • Work closely with current vendors on identifying the correct part at the correct price
  • Understanding customer needs and offering out of the box solutions
  • Scheduling of technicians for part installation upon arrival
  • Maintain accurate inventory levels at all times
  • Decipher machine schematics to identify correct part numbers
  • Manage in-house refurbishing projects with the service technician team
  • Decipher machine schematics to identify correct part numbers

Skills & Requirements

  • High School Diploma
  • Display Positive Energy
  • Exceptional customer service skills with the desire to exceed internal and external customer expectations
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent problem-solving abilities
  • Excellent communication and organizational skills
  • Excellent computer skills

Compensation and Benefits

Viking Plastic Packaging offers a competitive wage and benefits package for full-time employees including Medical, Dental, Flexible Spending Account, Short and Long Term Disability, Life Insurance, 401K Plan, Paid Holidays and Paid Vacation.

After Market Support Specialist Application


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