Viking Plastic Packaging’s commitment to service and adapting to our customers’ needs has established Viking’s reputation in the packaging solutions industry for superior service. Our highly trained technical service team provides a variety of services to our end users on a wide range of volumes and types of production. Our manufacturer-trained team will assist your personnel in the set-up, testing, troubleshooting, training, integrating or repairing of your equipment to ensure that all expectations are met from point of purchase to the support of the equipment and materials. Technical support is also available over the phone as well as in plant with an exceptional response time.
Viking Plastic Packaging Incorporated has five service technicians who combine for over 100 years of experience in the packaging industry, which will help you solve even the toughest applications. Please let us assist you in any way we can, whether it is for guidance or technical support.
Our goal is to help clients accomplish more, with less and we believe that “quality service is not what we put into it; it is what our customers get out of it.”
Professional In-House Technicians
We invest in a top-tier team of stretch wrapping, shrink packaging and general packaging equipment experts so we can bring you the highest quality solutions. Our equipment specialists always go the extra mile to learn what you need and walk alongside you to find the optimal solution that fits your project.
The ultimate goal at Viking Plastic Packaging, Inc. is to minimize equipment downtime and extend the useful life of your machinery via unmatched technical service and premium packaging consumables.
Packaging Machinery Technical Support Services We Offer
Viking Plastic Packaging, Inc. provides a wide range of technical services. We move through a multi-step process. First, we audit your machine to inspect any areas that need repair. Then, we identify the necessary parts and create a maintenance plan.
Our main packaging machinery maintenance services include:
- Packaging audits.
- Process improvements.
- Equipment repairs.
- Preventative maintenance.
- Operation training.
- Line integrations.
- Remote support.
You can rest easy even if your machine is out of service completely because our team offers in-shop rebuilds. We’ll transport the machine to our shop and provide a complete overhaul. We dismantle, sanitize, restore and refurbish your equipment from beginning to end. Our team can also provide sandblasting and powder coating services to make the finish of your machine look new.
If you’re unsure whether or not your equipment needs maintenance or refurbishing, we’ll perform a full inspection and advise you on the condition of the equipment.
Equipment that we refurbish includes:
- Pallet wrappers
- Stretch wrap and shrink packaging machines
- Case erectors
How Partnering With Viking Can Benefit Your Business
Our industrial packaging equipment technical support team is here to support your company through every step of the repair process.
The primary benefits of working with Viking Plastic Packaging for packaging maintenance service include:
- Brands: Our techs receive manufacturer training for every brand of equipment offered by Viking Plastic Packaging, Inc., including Texwrap, Eastey, Lantech and more.
- Experience: The Viking Plastic Packaging, Inc. team has ten decades of combined experience. We’re adaptable to fix unique situations with your equipment and packaging line so that your downtime stays at a minimum.
- Parts: Our packaging equipment support services also come with access to our supplier network. These vendors have access to OEM and aftermarket parts for virtually any packaging machine model or make.
- Speed: We pride ourselves on responding to your service requests and producing high-quality repairs as quickly as possible.
- Comprehensive: We offer end-to-end solutions, including equipment integration, set-up, testing and training. You can have peace of mind that professionals will oversee your project every step of the way.
Contact Viking for Technical Support Options Today
Viking Plastic Packaging, Inc. uses a solutions-driven approach to packaging. Our team will go the extra mile to custom-design a solution that fits your project’s needs. The technical team has decades of experience and a drive for excellent craftsmanship that can give you peace of mind when you bring your machine for service. Our goal is to help clients accomplish more, with less and we believe that “quality service is not what we put into it; it is what our customers get out of it.”
Ready to learn more? A technical specialist would love to meet with you in person to connect and discuss your service options.